We want you to feel confident buying from Enfoca. This page explains when you can get a refund, how the process works, and what to expect. No fine print, just the facts.
The short version
When you're eligible for a refund
You are eligible for a full refund if:
- check_circle The product has a genuine technical defect that prevents it from functioning as described on the product page.
- check_circle You contact us within 14 days of purchase.
- check_circle We are unable to resolve the issue through support (we'll try to fix it first).
Examples of valid refund reasons:
- arrow_forward App crashes on launch and we can't fix it for your system.
- arrow_forward A core feature doesn't work as described on the product page.
- arrow_forward You were charged twice for the same product.
- arrow_forward Delivery failed and we can't send the product by any means.
When refunds don't apply
Because our products are digital and delivered instantly, we cannot offer refunds in these situations:
- block Change of mind after downloading or accessing the product.
- block Failure to read the product page — if features or limitations were clearly described before purchase.
- block System requirements not met — if your device or OS doesn't meet the stated requirements listed on the product page.
- block Requests made after 14 days from the original purchase date.
That said, if something doesn't feel right, reach out anyway. We'll always try to help.
Subscription cancellations
For subscription products:
- arrow_forward You can cancel at any time by emailing hola@enfo.ca.
- arrow_forward Cancellation takes effect at the end of the current billing period — you keep access until then.
- arrow_forward We do not issue partial refunds for unused time within a billing period.
- arrow_forward If you cancel within the first 48 hours of your first subscription payment and haven't substantially used the product, we'll consider a full refund on a case-by-case basis.
How to request a refund
Email us
Send an email to hola@enfo.ca with the subject line "Refund request".
Include your details
Tell us which product you purchased, the email address you used at checkout, and a brief description of the issue.
We'll respond
We typically respond within a few hours. If the issue is fixable, we'll try that first. If not, we'll process the refund — no runaround.
Refund processed
Approved refunds are processed through Stripe back to your original payment method. Depending on your bank, the refund typically appears within 5–10 business days.
What happens after a refund
- arrow_forward Your license is revoked and download links are deactivated.
- arrow_forward For API-based products, your API key is deactivated.
- arrow_forward We keep a record of the refund for accounting purposes, but your personal data can be deleted on request.
Still have questions?
If you're not sure whether you qualify for a refund, or if you have a question before buying, just ask. We'd rather help you figure out the right product than deal with a refund later.